Govt. plans system to scour dailies for public grievances

Subject: Polity

Section: National Body

Context

The Ministry of Personnel, Public Grievance and Pensions has informed a Parliamentary Standing Committee that the government is working on to develop a “technology solution”, where grievances published in newspapers and on social media platforms can be suo motu registered on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for action by the authorities concerned.
CPGRAMS is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. The Department of Administrative Reforms and Public Grievances (DARPG) informed the parliamentary panel that in 2016, all Ministries, organisations and departments were requested to regularly examine the grievances column of newspapers to pick up the cases coming under their purview and take expeditious action to redress them in a time bound manner.