UMANG APP

  • December 24, 2020
  • Posted by: OptimizeIAS Team
  • Category: DPN Topics
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Subject : Governance

Context : India’s digital infrastructure has been a global case study for modernisation and has amazed large tech corporations in private sectors across the globe. Making them more unified, relevant to each region and taking the services to the last mile is UMANG which has been in operation for the last three years.

Concept :

  • The UMANG is an acronym for Unified Mobile Application for New-age Governance.
  • It is an all-in-one single, unified, secure, multi-channel, multi-platform, multi-lingual, multi-service mobile app, powered by a robust back-end platform providing access to high impact services of various organizations.
  • It was in 2017 to bring major government services on a single mobile app, with a larger goal to make the government accessible on the mobile phone of our citizens.
  • About 660 services from 127 departments & 25 states and about 180 utility bill payment services are live and more are in pipeline.
  • UMANG user base has crossed 2.1 Crore including Android, iOS, Web and KaiOS.
  • Citizens can also access their Digilocker from UMANG and give their feedback after availing any service through Rapid Assessment System (RAS) which has been integrated with UMANG.

Key features

  • Unified Platform: It brings together all government departments and their services on a single platform to provide better and easier services to citizens.
  • Mobile-First Strategy: It aligns all government services with the mobile-first strategy to leverage mobile adoption trends.
  • Integration with Digital India Services: It provides seamless integration with other Digital India Services like Aadhaar, DigiLocker, and PayGov. Any new such service will automatically be integrated with the platform.
  • Uniform Experience: It is designed to enable citizens to discover, download, access, and use all government services easily.
  • Secure and Scalable: It supports Aadhaar-based and other authentication mechanisms for service access. The sensitive profile data is saved in an encrypted format and no one can view this information.
Governance UMANG APP