Department of Consumer Affairs conducts Stakeholders Meeting on Right to Repair Portal India

Subject: Schemes

Context:

The Hon’ble Prime Minister envisioned the Mission LiFE (Lifestyle for the Environment) for replacing ‘use-and-dispose’ economy — with a ‘circular economy’ promoting ‘mindful and deliberate utilization’ in place of mindless and wasteful consumption.

More on news:

Circular Economy also incorporates R3 concept i.e. Reduce, Reuse (repair) and Recycle.
The Department of Consumer Affairs (DoCA) has taken a significant step through the launch of the Right to Repair Portal India (https://righttorepairindia.gov.in/) on the occasion of National Consumer Rights Day 2022.
The portal provides consumers to avail repair associated information for their products and reduce e-waste.
Stakeholders were called on the basis of grievances registered at the National Consumer Helpline.

Right to Repair Portal:

Right to Repair Portal India encompasses to facilitate and works as a catalyst for providing relevant repair associated information between the companies and consumers.
The information includes:
- Access to product manuals/ repair videos (by linking the websites and YouTube channels of the companies);
- Address the concern on the price and warranty of spare parts;
- Explicit mention on differences in liability covered guarantee, warranty and extended warranty;
- Details of Companies Service Centre across India and Recognition third-parties repairers, if any, by the companies and
- Information on country of origin to be explicitly mentioned.